Comcast has one nice guy. I think his name is Michael. The dude was no nonsense. He figured out my modem reset itself, waited while I dug an old ethernet cable out of the closet, and walked me through the set up process. Good thing I'm marginally tech savvy. It was pretty easy, and now we are back in action.
Cable TV's all funky again though. Comcast says there's a problem in the area and the technicians are working on it, but when I offered to cancel my upcoming appointment, my new best friend Michael suggested I hang onto it just in case.
Sounds like Michael knows what's up.
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